Shipping Policy
📦 Shipping & Return Policy
Effective Date: 06/29/2025
Store Name: Forever Diamonds
Website: foreverdiamonds..ca
🚚 Shipping Information
📍 Where We Ship
We proudly ship to all provinces and territories across Canada.
International shipping is not available at this time.
⏱️ Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Certified or specialty stones may require 2–5 business days for lab verification and packaging.
📦 Estimated Delivery Time
Standard Shipping 10–15 business days
Express Shipping (if available) 5–8 business days
Please note: shipping time may vary due to customs clearance or courier delays.
💸 Shipping Costs
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Free standard shipping on all orders over $300 CAD
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Orders under $300: Flat rate $15 CAD
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Express rates shown at checkout (if available)
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🔍 Tracking
You will receive a shipping confirmation email with tracking details once your order is dispatched.
If you don’t receive it within 7 business days, please contact Info@foreverdaimonds.com.
📦 Returns & Exchanges
We want you to love your diamond — and shop with confidence.
✅ Return Eligibility
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Return requests must be made within 7 days of delivery
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Diamonds must be unused, undamaged, and in original packaging
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Certification (IGI, GIA, etc.) must be included for any return to be approved
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Custom-engraved or special-order diamonds are final sale
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🔄 How to Request a Return
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Email us at [your email] with your order number and reason for return
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We’ll send return instructions and shipping label (if eligible)
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Refunds will be issued to your original payment method within 5–10 business days after the diamond is received and inspected
We reserve the right to refuse returns that do not meet policy conditions.
❌ Non-Returnable Items
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Custom engraved stones
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Items without original certification
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Damaged or altered diamonds
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🛑 Damaged or Lost Shipments
All orders are insured during shipping. If your package is:
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Lost: Contact us within 7 days of the expected delivery date
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Marked Delivered but not received: Contact us within 48 hours of the delivery notification
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Damaged in transit: Please send photos and your order number to info@foreverdiamonds.com
📬 Address Accuracy
Please ensure your shipping address is complete and correct before checking out.
We are not responsible for packages shipped to incorrect or incomplete addresses provided at purchase.
💬 Questions?
We're here to help!
📧 Email us at info@foreverdiamonds.com
🕒 Response time: Within 24–48 business hours